Pricing
CUSTOM ORDERS?
Our professional team will be happy to bring amazing ideas and projects to life. Download a quote request form and submit for a timely estimate!
Click here to download order forms:
Questions, Comments, Concerns?
Any complaints (comments/concerns) about items may be sent to [email protected].
Refund/Return Policy
All refunds/returns/exchanges for custom items are decided on a case-by-case basis. We want you to be thrilled with your purchase & will do what I can to help you be happy.
Refunds/returns/exchanges for other items can be arranged by emailing [email protected].
Items are entitled to be refunded or returned based on complaints. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. The buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Shipping costs are non-refundable. If you received a refund, the shipping (stated or implied) will be deducted from your refund.
Design Issues
If you have any other complaints regarding the design of a product, please send a photo. Credits, refunds, or reprints will be issued at the discretion of Loni Lange Designs, in the likely event that the design/item differs substantially from the design/item ordered that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.
Sizing Issues
When placing orders for clothing, please verify the size needed to ensure you are ordering the correct size.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our clothing product specifications pages for your references.
Late or Missing Refunds
If you have not received a refund in a timely manner: first check your bank account again. Next, contact your bank and/or credit card company, it makes take some time before your refund is officially posted. Once you have confirmed the refund has not been processed, please contact us at [email protected]
Exchanges
Items will only be replaced if defective or damaged. Please inspect your items and contact us within 3 days after receiving them. You may contact us at [email protected] with details and photos regarding the issue.
An exchange will be processed as soon as the returned item/s is received and accepted
Depending on where you live, the time it may take for your exchanged product to reach you may vary, but you can expect to approximately the same delivery time as for your original order.
Used Items and Term Limits
Items in used condition are not eligible for refunds are exchanges. New and unused items that have been successfully received by customers within 7 days are eligible for exchanges. All items will be inspected to ensure it has not been used before a refund or exchange can be processed. Refund or exchange is at the discretion of Loni Lange Designs. Once 7 days have been elapsed from the receipt of goods refunds or exchanges will no longer be accepted.
Shipping
I enjoy being able to create a unique, personal item for customers. If you are looking to buy a custom made item, please contact me at [email protected] and we can chat about the item you’re you are interested in ordering.
Please note, when I make a custom item it may take some time (one to two weeks) to find the best materials and to make your item perfect. Please allow extra time on the production and delivery of custom orders.
All orders are shipped via United States Postal Service with destination tracking. The delivery time estimate is as follows:
US: 2-7 business days
International: 2-4 weeks
Please allow up to 2-7 days depending on the item for production time.
US orders: If an order has not been successfully delivered and it has been more than 45 days since the order was processed and shipped, the customer may request a refund or have the order to be reshipped free of charge. All orders are accompanied by a tracking number. If the tracking number is shown item delivered a reshipment or refund will not be granted.
International orders: If an order has not been successfully delivered and it has been more than 60 days since the order was processed and shipped, the customer may request a refund or have the order to be reshipped free of charge. All orders are accompanied by a tracking number. If the tracking number is shown item delivered a reshipment or refund will not be granted.
The “45/60” refund policy may be nullified or extended due to random events such as adverse weather conditions, political unrest, or post worker labor disputes that may impact various delivery locations.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, we will do everything we can to resolve the situation. In many cases, that means sending a new product to the buyer at no additional cost. If an item is damaged during shipping the seller will not be held responsible, but we will do our best to resolve the situation.
Loni Lange Designs will not refund nor assume liability for orders returned due to incorrect address information provided by customers or missed delivery attempts by couriers.
Order Modification Policy
Change and cancellation requests are only allowed within 12 hours from the time that the order was placed. After 12 hours have elapsed and production begins, no order modifications are allowed. No refund once production begins. You can make an order modification or cancellation request by sending an email to [email protected]
If you need to change an order within 12-hours allowable time frame, we will be able to assist with the following issues:
- Removing items from an order
- Change of shipping address
- Change of email address
- Add item to order it time
Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Trademarks
The trademarks, names, logos, and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties
The website owner makes no warranties, representations, statements, or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury, or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm, or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms, and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws
Use of this website shall in all respects be governed by the laws of the state of Louisiana, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Louisiana courts located in New Orleans Parish shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.